Shipping Policy

Shipping Policy

1. Shipping Coverage

📍 We currently ship to:
✅ USA: All 50 states, including Alaska, Hawaii, and Puerto Rico.
✅ India: (Coming Soon) PAN India, including metro cities, towns, and remote areas.

2. Order Processing & Dispatch

🕒 Processing Time:

  • Orders are processed within 1-2 business days after successful payment verification.
  • Orders placed on weekends or public holidays will be processed on the next business day.

🚚 Dispatch Time:

  • Orders are shipped within 2-3 business days after processing.
  • In case of unexpected delays, we will notify you via email/SMS.

3. Estimated Delivery Time

📦 Standard Delivery:

  • USA: 5-7 business days.
  • India (Coming Soon): 5-8 business days.

⚡ Express Delivery (Paid Option):

  • USA:
    • 3 business days: $4.00
    • 2 business days: $8.00
  • India (Coming Soon): 2-4 business days via premium courier services.

⏳ Unforeseen Delays:
While we ensure timely deliveries, delays may occur due to:
✅ Weather conditions, strikes, natural disasters.
✅ Customs clearance (for international shipments).
✅ High order volumes during peak seasons.

4. Shipping Charges

🚚 Free Shipping:

  • USA: Free standard shipping depending on your location on all orders.
  • India (Coming Soon): Free standard shipping on all orders.

💰 Express Shipping Charges:

  • USA: $4 for 3-day delivery, $8 for 2-day delivery.
  • India (Coming Soon): Additional charges based on destination and order weight.

5. Tracking Your Order

🔍 Once your order is shipped, you will receive a tracking link via email/SMS.
📲 You can track your order anytime on www.rahmatcare.in under Order Tracking.

If you do not receive tracking details within 3 business days, please email support@rahmatcare.in.

6. International Shipping

🌍 Duties & Taxes:

  • Orders may be subject to custom duties/taxes, payable by the customer.
  • RahmatCare is not responsible for customs charges or delays caused by clearance procedures.

7. Lost, Stolen, or Undelivered Packages

📦 Lost Shipments:

  • If your order is lost in transit, we will investigate with the courier.
  • A free replacement or full refund will be issued if confirmed lost.

🚪 Failed Delivery Attempts:

  • If delivery fails due to incorrect address or recipient unavailability, re-delivery charges may apply.
  • For COD orders (India – Coming Soon), refusal to accept delivery may result in account restrictions.

🛑 Stolen Packages:

  • If your package is marked as “Delivered” but not received, check with neighbors/security.
  • If still missing, contact support@rahmatcare.in within 48 hours for assistance.

8. Order Cancellation & Changes

🛑 Order Modifications:

  • Once an order is shipped, modifications (address changes, product swaps) cannot be made.

❌ Order Cancellation:

  • Before Dispatch: You can cancel by emailing support@rahmatcare.in.
  • After Dispatch: Orders cannot be canceled. You can initiate a return after delivery (Refer to our Return & Refund Policy).

9. Legal Compliance

⚖️ This policy complies with:

  • India (Coming Soon): Consumer Protection Act, 2019 & E-commerce Rules, 2020.
  • USA: FTC guidelines & relevant state laws.

10. Contact Us

For shipping-related inquiries, contact us at:

📧 Email: support@rahmatcare.in
🌐 Website: www.rahmatcare.in