Privacy Policy

1. OBJECTIVE, SCOPE, AND APPLICABILITY

This Privacy Policy applies to all users (“you,” “your”) who access or interact with Rahmat Exim Company (“Company,” “we,” “us,” “our”) through our website, mobile applications, and services, operating under our brand RahmatCare.

This policy complies with the following data protection laws:

• General Data Protection Regulation (GDPR) – For EU users
• California Consumer Privacy Act (CCPA) – For California residents
• CAN-SPAM Act – For email marketing compliance in the USA
• Information Technology Act, 2000 & SPDI Rules – For compliance in India
• Federal Trade Commission (FTC) Guidelines – For fair data practices

By accessing our website and services, you agree to the terms outlined in this policy.

2. INFORMATION WE COLLECT

We collect information in the following ways:

2.1 Information You Provide Directly

• Basic Details: Name, email, phone number, shipping/billing address, etc.
• Account Information: If you create an account, we collect login credentials.
• Payment Information: We use secure third-party payment processors (Stripe, PayPal, Razorpay, wise, etc) and do not store credit/debit card details.
• Customer Support Data: Information you provide when contacting us.
• Email Marketing & Advertising: When you sign up via popups or forms, we may use your email for promotional offers, cart reminders, and product updates.

2.2 Information Collected Automatically

• Device Details: IP address, browser type, operating system.
• Usage Data: Pages visited, time spent, interactions.
• Cookies & Tracking Technologies: (See Section 6)

2.3 Information from Third Parties

• Delivery Partners: Shipping details and updated addresses.
• Marketing Platforms: Google Ads, Facebook, Instagram, pinterest etc.
• Social Media Interactions: If you engage with our content.

3. HOW WE USE YOUR INFORMATION

We use your data for:

• Order Processing – To fulfill purchases and shipping.
• Customer Support – To respond to queries.
• Marketing & Promotions – To send personalized offers, cart reminders & follow-ups.
• Website Optimization – To analyze visitor behavior and improve experience.
• Legal Compliance – To prevent fraud and comply with regulations.

📌 Email Marketing: When you sign up via popups, we may send promotional emails. You can unsubscribe anytime.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your data. However, we may share it with:

• Service Providers: Shipping, payment gateways, customer support.
• Marketing Partners: Google Ads, Facebook Ads, Instagarm Ads, Pinterest Ads, Tiktok ads, Youtube Ads etc.
• Legal Authorities: If required by law or to prevent fraud.

📌 If we are acquired or merged, user data may be transferred under the same privacy terms.

5. HOW WE PROTECT YOUR DATA

We implement strict security measures:

• SSL Encryption – Secure website transactions.
• Secure Payment Processing – No storage of credit/debit card details.
• Access Controls – Only authorized personnel access your data.

Despite our best efforts, no system is 100% secure. If a data breach occurs, we will notify affected users promptly.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies to improve user experience:

• Essential Cookies – Required for site functionality.
• Analytics Cookies – Track visitor activity for improvements.
• Marketing Cookies – Personalize ads (Google, Facebook, Instagram etc).

📌 Manage cookies in your browser settings.

7. YOUR DATA RIGHTS & CHOICES (GDPR & CCPA COMPLIANCE)

Depending on your location, you may have the right to:

• Access your data – Request a copy of the personal data we hold.
• Correct your data – Update incorrect information.
• Delete your data – Request account deletion.
• Opt-out of marketing – Unsubscribe from promotional emails.

📧 To make a request, contact us at: support@rahmatcare.in

8. THIRD-PARTY ANALYTICS & TRACKING

We work with:

• Google Analytics – Website traffic monitoring.
• Facebook Pixel – Ad tracking and retargeting.

📌 You can opt out of Google tracking via Google Ad Settings.

9. SOCIAL MEDIA & PUBLIC INTERACTIONS

If you engage with RahmatCare on social media (Facebook, Instagram, Twitter, pinterest etc), your interactions may be visible to others. Your use of social media is subject to those platforms’ privacy policies.

10. DATA RETENTION & DELETION

We retain user data only as long as necessary for:

• Order processing & legal compliance.
• User account functionality.
• Marketing preferences (unless unsubscribed).

📌 You may request data deletion by emailing us at support@rahmatcare.in.

11. CHILDREN’S PRIVACY

Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If we discover such data, we will delete it immediately.

12. LEGAL DISCLOSURE

If Rahmat Exim Company is acquired or merged, user data may be transferred to the new owner, subject to this Privacy Policy.

13. POLICY UPDATES

We reserve the right to modify this policy at any time. Changes will be posted with an updated “Effective Date” at the top.

📌 Continued use of our website after changes = acceptance of the updated policy.

14. CONTACT US

For questions about this Privacy Policy or to exercise your data rights, contact: 📧 Email: support@rahmatcare.in
📍 Address: Ground Floor, 01, kamptee, nagpur, India