Terms of service

1. INTRODUCTION

Welcome to RahmatCare, operated by Rahmat Exim Company (“Company,” “we,” “us,” “our”). These Terms of Service (“Terms”) govern your access and use of www.rahmatcare.in (the “Website”), mobile applications, and any related services (“Services”).

By accessing or using our Website, you (“User,” “you,” “your”) agree to these Terms, our Privacy Policy, and other applicable policies. If you do not agree, you must stop using our Services immediately.

1.1 Eligibility

• You must be at least 18 years old or have parental/legal guardian consent to use our Services.
• If you access our Services on behalf of a business, you confirm that you have legal authority to bind that entity to these Terms.
• We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. USE OF OUR SERVICES

• You agree to use our Services lawfully and not engage in fraudulent, misleading, or harmful activities.
• Prohibited Actions: You may not:
  • Interfere with the Website’s security.
  • Use automated systems (bots, scrapers) to access data.
  • Upload or share unlawful, offensive, or harmful content.
  • Copy, modify, or resell any part of our Website without permission.

3. ACCOUNTS & USER RESPONSIBILITIES

• You may need to create an account to use certain features.
• You must provide accurate, complete, and updated information.
• You are responsible for maintaining the confidentiality of your login credentials and all activities under your account.
• If you suspect unauthorized access, notify us immediately at support@rahmatcare.in.

4. PRODUCTS & ORDERS

4.1 Product Descriptions

• We strive for accuracy, but we do not guarantee product descriptions, images, or specifications are free from errors.
• If you receive a different product than described, you may be eligible for a return/refund under our Return Policy.

4.2 Pricing & Payment

• Prices are listed in USD (for U.S. customers) and INR (for Indian customers).
• We accept payments via credit/debit cards, UPI, PayPal, and other approved methods.
• We reserve the right to modify prices and offers at any time.

4.3 Order Acceptance & Cancellation

• Your order is only confirmed once we process payment and send an order confirmation email.
• We reserve the right to cancel any order if:
  • Payment is unauthorized or fraudulent.
  • The product is out of stock.
  • The shipping address is invalid or restricted.
  • A pricing or typographical error is found.

5. SHIPPING & DELIVERY

• Shipping times are estimates and may vary due to logistics, customs delays, or unforeseen circumstances.
• We will provide tracking details once your order is shipped.
• If your order is lost or delayed, contact us at support@rahmatcare.in.

6. RETURNS & REFUNDS

• We accept returns and refunds as per our Return Policy.
• To initiate a return, email support@rahmatcare.in with your order number and reason for return.

7. INTELLECTUAL PROPERTY

• All content, trademarks, designs, and materials on our Website belong to Rahmat Exim Company or its licensors.
• You cannot copy, distribute, or reproduce our content without permission.

8. THIRD-PARTY LINKS & SERVICES

• Our Website may include links to third-party websites (e.g., payment gateways, analytics tools).
• We are not responsible for the privacy practices, security, or content of third-party websites.

9. LIMITATION OF LIABILITY

• Rahmat Exim Company is not liable for:
  • Indirect, incidental, or consequential damages.
  • Product misuse or incorrect application.
  • Delays, disruptions, or security breaches beyond our control.
• In no event shall our maximum liability exceed the total amount paid for the disputed order.

10. DISCLAIMER OF WARRANTIES

• Our products and services are provided “as is” and “as available” without warranties of any kind.
• We do not guarantee that the Website will always be error-free, secure, or uninterrupted.

11. INDEMNIFICATION

• You agree to defend, indemnify, and hold harmless Rahmat Exim Company from any claims, damages, or legal actions resulting from:
  • Your violation of these Terms.
  • Unauthorized use of our products or services.
  • Intellectual property infringement caused by your actions.

12. PRIVACY & DATA PROTECTION

• By using our Website, you consent to data collection as per our Privacy Policy.
• We comply with India’s IT Act, 2000, U.S. GDPR, CCPA, and CAN-SPAM Act.

13. GOVERNING LAW & JURISDICTION

• For Indian customers: These Terms are governed by Indian laws, and disputes shall be resolved in Mumbai courts.
• For U.S. customers: These Terms are governed by U.S. federal and Texas state laws, and disputes shall be resolved in Texas courts.

14. FORCE MAJEURE

• We are not liable for failure to fulfill obligations due to natural disasters, government actions, cyberattacks, or other uncontrollable events.

15. MODIFICATIONS TO TERMS

• We reserve the right to modify these Terms at any time.
• Changes will be posted on our Website with an updated “Effective Date”.
• Continued use of our Website after changes = Acceptance of the updated Terms.

16. CONTACT US

For any questions or concerns regarding these Terms of Service, please contact:

📧 Email: support@rahmatcare.in
📍 Address: Ground Floor, 01, kamptee, nagpur, india.